Same Day Shipping Policy
All orders for in-stock items received by 3:30pm EST usually ship same day for established accounts or authorized credit card payments. Your order is important to us and gets very special treatment from the minute it's received to the moment it leaves our warehouse. We usually ship orders via UPS or FedEx in the 48 contiguous states but we will always check to make sure you are getting the best possible shipping discounts. In addition, we will gladly accommodate any special routing instructions you may have. Our friendly staff is dedicated to serving our customers promptly and efficiently.
Let us know if you need your order overnight, we will be happy to accommodate you. New customers seeking a credit account with All-Spec will not be eligible for same day shipping. *Some restrictions may apply (benches have a separate shipping policy, for example). Please contact customer service with any questions about your order.
Our web site adds shipping charges to your web order depending on the characteristics of the items you're buying and where they are shipping. Hazardous handling fees, very heavy or large items, and mixed stock/non-stock purchases may prevent the website from calculating shipping charges. If you do not see shipping charges during check-out then we will provide you with your total sales cost, including shipping charges, when we complete your order. We confirm all orders when they are shipped. Tracking information is automatically provided when stock items ship from our Wilmington, NC warehouse.
The shipping charges shown on our website are valid for all 48 continental United States. Hawaii, Alaska, and Puerto Rico have US DOT shipping restrictions due to passenger aircraft transit. Aerosol and chemical items that can normally ship via ORM-D classification, using ground transit, may not be allowed to ship to those locations or may incur additional handling fees. In addition to that, shipping cost and service availability is so varied to destinations in those areas that we are unable to automatically quote shipping costs.
Sometimes your order will contain a mix of items that we have in stock as well as items that are out of stock. In this case we will give you the choice of shipping all of your items together or shipping them as they become available. When items are shipped from different locations shipping them together will not be an option. You can choose:
- HOLD MY ITEMS FOR ONE SHIPMENT - for one shipping charge
- SHIP ITEMS AS THEY BECOME AVAILABLE - to have All-Spec ship in-stock items right away and backordered items as they become available
Multiple shipping charges may apply if you choose to ship your items as they become available or if items must be shipped from another location.
Quick Ship Service
Items that have the 5 or 10 day quick ship icon are guaranteed to be shipped out within the 5 or 10 workdays from when the order is processed (weekends excluded). Some restrictions may apply.
If you have questions, then please call 800-537-3351 or email us for details.
Items Requiring Special Handling
Products shown with the Hazardous Materials symbol are regulated by the Department of Transportation (DOT) and may be subject to an additional surcharge per shipment of $30.00 per carton and my only be allowed to ship via specific methods.. Some items may require a minimum quantity ordered and will be designated as such. All Hazardous Materials are NON-REFUNDABLE & NON-RETURNABLE.
Where's My Stuff?
All customers will receive a confirmation, via e-mail (if you gave us your e-mail address), when your order is shipped. If you have not received your confirmation email yet, but think you should have, send a quick email to customer service or call 800-537-0351, with your name, company name and order info and we will find your order for you.
If you have your Tracking Number from your e-mail, click on one of the below web sites to track your order:
- Track Your UPS Shipped Order
- Track Your FedEx Shipped Order
- Track Your Shipped Order from Over 59 Carriers