Below is a collection of the Frequently Asked Questions about our website and All-Spec to help make your shopping experience as easy as possible. However, if you need specialized assistance or further information, please click here to view our contact page for details on getting help from our professional, courteous Customer Service.
Assistance for New Customers
All-Spec maintains an extensive online catalog that you may freely browse and order online from 24 hours a day. Simply browse the catalog by any of the below methods to find the products your looking for. Then, use the ordering forms found with each product. Your final cost (minus shipping) is automatically calculated using the All-Spec shopping cart. We confirm all orders within 24 hours. Shipping charges will be calculated for your order, added to the merchandise total, and will be sent to you at the time of shipment. We ship the best way unless other instructions are given. We charge the exact amount we are given by the shipping carrier at the time of shipment and do not include any additional handling fees or surcharges.
Accepted Payment Methods
You may charge your order using one of the following credit cards: Visa, MasterCard, American Express, or Discover Card. Customers can also apply for credit, (Net 30 terms). We extend this service to customers with an acceptable credit rating. Please send 3 credit references and a bank reference to: All-Spec, Attn: Customer Service, 5228 US HWY 421 N, Wilmington, NC 28401 or fax to 800-379-9903.
Using the Shopping Cart
When selecting a product to purchase, enter the quantity desired in the provided "Qty" box and click the "add to cart" button. You will be directed to the View Shopping Cart page where you will be able to Modify, Empty Cart, Continue Shopping or, Check Out. The Modify cart program gives you the option to adjust the order quantity or save the cart and retrieve it at a later time.
You can also use the shopping cart as a short-cut to phone in your order. Just shop our site, then call our toll-free order line 800-537-0351 and tell the customer service representative you would like to place an order using your shopping cart. All we'll need is the Session ID above the shopping cart, to identify which shopping cart is yours.
Search & Browsing Tips
The All-Spec web site has been designed with our customers in mind. Browse our online catalog using any of the navigation tools provided. The left-side navigation will display our product categories, brands, special offers and services provided. If you know the product's item number, the item number search on the navigation bar will bring you directly to that product.
Our 100% Satisfaction Guarantee
We offer a vast array of products from the leading manufacturers in the industry because we believe our customers deserve the very best. At All-Spec we stand by our products and our guarantee is just that simple.
If, for any reason, within 30 days of invoice date, you are less than 100% satisfied with a standard stock item you have purchased from us, you may return it for exchange or full refund (excluding shipping charges)*. If your return is a result of our error, we will also refund your shipping charge.
To ensure satisfaction we offer:
- Quality products the we stand behind.
- A no-hassle return policy.
- Friendly and knowledgeable customer service staff.
- Free technical support, including MSDS and spec sheets available to download or fax.
- Available samples or evaluation models for most products.
- Save money with everyday low pricing and quantity discounts.
At All-Spec we stand by the values and principles that warrant unprecedented service and customer satisfaction with our 100% satisfaction guarantee. Our customers recognize these ideals and are comforted knowing they can depend on prompt, accurate, and courteous service from our helpful customer support team. We share a unique relationship with our customers because they know that each and every one of their orders will be completed in the easiest and most timely fashion possible. Our staff is knowledgeable of all the products we carry and readily available to answer your questions as well as give helpful suggestions. We appreciate each and every one of our customers and find it rewarding when they feel the same about us! If you have any concerns about your order, simply contact the customer service department.
Want to read a few Customer Testimonials about our service?
*Returns must be in new condition and returned in their original packaging. Custom orders and non-standard stock items can not be returned. For some items a restocking fee may apply. Customers are responsible for damaged shipment claims, we recommend claims be filed immediately with the carrier.
We welcome all global customers. For best service we recommend ordering online. You can also call us at 1-910-763-8111, fax us at 1-910-763-5664 between 8:30am and 5:30pm EST or email us. All prices are U.S. dollars.
Our normal business hours are between 8:30am and 5:30pm EST, Monday through Friday.
Due to fluctuating market costs, prices are subject to change without notice. Unless otherwise stated, all prices are net and are F.O.B. our warehouse or factory, with title passing at such point. All prices are in U.S. dollars. We offer quantity price breaks on most items, and extra discounts may be available for large quantity purchases. Call us at 800-537-0351 for the latest information. Not responsible for typographical errors.
All warranties are manufacturer warranties, unless otherwise noted. The following is made in lieu of all warranties, express or implied: All materials are guaranteed, provided they have not been damaged or used improperly. Seller's only obligation shall be to replace such quantities of materials proved to be defective. Seller shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use of or inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith. Not responsible for typographical errors.
All-Spec charges sales tax if a product is shipped or billed within North Carolina. Some exceptions may apply.
Where's My Stuff?
All customers will receive a confirmation, via e-mail (if you gave us your e-mail address), when your order is shipped. If you have not received your confirmation email yet, but think you should have, send a quick email to customer service or call 800-537-0351, with your name, company name and order info and we will find your order for you.
If you have your Tracking Number from your e-mail, click on one of the below web sites to track your order:
- Track Your UPS Shipped Order
- Track Your FedEx Shipped Order
- Track Your Shipped Order from Over 59 Carriers
Same Day Shipping Policy
All orders for in-stock items received by 3:30pm EST usually ship same day for established accounts or authorized credit card payments. Your order is important to us and gets very special treatment from the minute it's received to the moment it leaves our warehouse. We usually ship orders via UPS or FedEx in the 48 contiguous states but we will always check to make sure you are getting the best possible shipping discounts. In addition, we will gladly accommodate any special routing instructions you may have. Our friendly staff is dedicated to serving our customers promptly and efficiently.
Let us know if you need your order overnight, we will be happy to accommodate you. New customers seeking a credit account with All-Spec will not be eligible for same day shipping. *Some restrictions may apply (benches have a separate shipping policy, for example). Please contact customer service with any questions about your order.
Our web site adds shipping charges to your web order depending on the characteristics of the items you're buying and where they are shipping. Hazardous handling fees, very heavy or large items, and mixed stock/non-stock purchases may prevent the website from calculating shipping charges. If you do not see shipping charges during check-out then we will provide you with your total sales cost, including shipping charges, when we complete your order. We confirm all orders when they are shipped. Tracking information is automatically provided when stock items ship from our Wilmington, NC warehouse.
The shipping charges shown on our website are valid for all 48 continental United States. Hawaii, Alaska, and Puerto Rico have US DOT shipping restrictions due to passenger aircraft transit. Aerosol and chemical items that can normally ship via ORM-D classification, using ground transit, may not be allowed to ship to those locations or may incur additional handling fees. In addition to that, shipping cost and service availability is so varied to destinations in those areas that we are unable to automatically quote shipping costs.
Sometimes your order will contain a mix of items that we have in stock as well as items that are out of stock. In this case we will give you the choice of shipping all of your items together or shipping them as they become available. When items are shipped from different locations shipping them together will not be an option. You can choose:
- HOLD MY ITEMS FOR ONE SHIPPMENT - for one shipping charge
- SHIP ITEMS AS THEY BECOME AVAILABLE - to have All-Spec ship in-stock items right away and backordered items as they become available
Multiple shipping charges may apply if you choose to ship your items as they become available or if items must be shipped from another location.
Quick Ship Service
Items that have the 5 or 10 day quick-ship icon are guaranteed to be shipped out within the 5 or 10 workdays from when the order is processed (weekends excluded). Some restrictions may apply.
If you have questions, then please call 800-537-0351
Items Requiring Special Handling
Products shown with the Hazardous Materials symbol are regulated by the Department of Transportation (DOT) and may be subject to an additional surcharge per shipment of $30.00 per carton and my only be allowed to ship via specific methods.. Some items may require a minimum quantity ordered and will be designated as such. All Hazardous Materials are NON-REFUNDABLE & NON-RETURNABLE.
How Do I Return an Item?
If, for any reason, within 30 days of invoice date, you are less than 100% satisfied with a standard stock item you have purchased from us, you may return it for exchange or full refund (excluding shipping charges)*. If your return is a result of our error we will also refund your shipping charge.
Returns must be accompanied by a Return Materials Authorization number. To receive a RMA, contact one of our Customer Service Associates for authorization at 800-537-0351 or email us.
*All returns must be in new, resalable condition and in original unmodified packaging. Custom orders and non-standard stock items can not be returned. For some items a restocking fee may apply. Customers are responsible for damaged shipment claims. We recommend claims be filed immediately with the carrier.
Reviewing & Changing Your Information
To review or change your personal information, just login to MyAccount (see above left for login page) and click on the Personal Information link on your homepage. You will be able to make any changes necessary.
Forgot Your Username or Password?
Not a problem. Contact one of our Customer Service Associates at 800-537-0351 to verify your account and they will be able to provide you with the missing information.
Using a Saved Shopping Cart
At any time while shopping, click the View Shopping Cart link, at the top right of every page, to access the shopping cart options. When viewing your shopping cart, click the Modify Cart button to save your shopping cart, submit changes or check out. To retrieve your saved cart, log in to MyAccount and click the "Retrieve a Saved Shopping Cart" link on your homepage.
Special Programs & Services
Do You Offer a Printed Catalog?
Yes. We offer a free printed catalog that is typically updated annually. Our most recent full color catalog can be requested by completing the online online Catalog Request form or by calling us at 800-537-0351.
About All-Spec Technical Support
We want to help you make informed decisions. If information beyond our product description is needed, additional in-depth details/specifications may be available, and informative individual manufacturer catalogs or data sheets can often be provided. Call us at 800-537-0351 or, email us to request more information. We’ll do our best to find answers to your technical questions.
How Do I Know if a Certain Product Will Fulfill My Needs?
How about a free sample of the product? All you have to do is ask. We can provide an evaluation sample for a lot of our products upon request, just call 800-537-0351 or email us to find out more. Also if information beyond our product description is needed, additional in-depth details/specifications may be available and informative individual manufacturer catalogs or data sheets can often be provided. Call us if you need help. We’ll do our best to find answers to your technical questions.
Our Company Uses a Lot of Your Products, Are there Quantity Discounts We Can Talk About?
All-Spec offers quantity price discounts on most items and extra discounts may be available for large purchases. In order to help you save money, our customer modified Warehouse Stocking Program could be just what you are looking for. Call 800-537-0351 to ask an All-Spec Customer Service Representative if you qualify or, send us an email.
The We'll Stock Your Inventory Program
If your company always seems to run low on critical products or, you find that you just can't keep enough stock on hand, All-Spec invites you to enroll in our Warehouse Stocking Program. By involving your company in this program, you ensure that you will always have the top 20-30 items you need on hand when you need them. Eliminating all the problems and costs associated with maintaining an extensive inventory. To find out more about this program, print and complete the warehouse quote page then fax the completed page to us at 800-379-9903. We'll contact you with the details.
Downloading MSDS & SPEC Sheets
Material Safety Data Sheets (MSDS) and Specification Sheets in PDF format can be downloaded from either the Downloads section of our website or the individual product pages (if available for that particular item). You will need Adobe Acrobat or Adobe Acrobat Reader to view them. Adobe offers a free download of Adobe Reader on their website.
Conflict Minerals Policy
It is All-Spec's intent to support the efforts of our vendor partners and customers to comply with section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act. A number of All-Spec's vendor partners have developed targeted communications regarding their corporate positions on the topic of conflict minerals. Customers should refer directly to the manufacturer for conflict mineral inquiries.
All-Spec representatives can assist customers in contacting manufacturers to obtain information, but in no situation will an All-Spec representative make statements or claims on behalf of the manufacturers regarding their policies on conflict minerals. Please contact [email protected] or call 800-537-0351 for further information.
Privacy & Security
Our Privacy Statement
Data gathered from our visitors is used only to complete transactions that visitors wish to enter into. All-Spec, Inc. does not sell or otherwise disclose any data collected on our website to other firms and/or concerns. Our goal is to provide you, the user, with the products and information you request in the most efficient means possible. Only All-Spec, Inc. and its employees have access to your information. You can be confident that All-Spec, through its website, will not disclose personal and/or financial information unless required by law or to protect the rights or property of All-Spec.
Is My Order and Financial Information Secure?
What Does All-Spec Do With My Contact Information?
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (email address, name, postal address, etc.) and financial information (account numbers, credit card numbers, etc.). Contact information from the online order form is used to send orders and information about our company and our products to our customers and potential customers. The customer's contact information is also used to contact the visitor if and when necessary.
Why Do I Keep Getting Security Errors?Errors pertaining to: "Certificate does not contain correct site name"
Our SSL certificate is signed by Thawte Consulting for only *one* domain name: www.all-spec.com. If your location bar says 'https://www.allspec.com.......' then you will have security problems. Manually change the allspec.com to all-spec.com by typing it in the location area and continue browsing.Errors pertaining to: "Signed by Unknown Authority"
Some older browser versions do not know who our SSL certificate signer is. To see if your browser needs updating or upgrading, please visit Thawte Consulting.